とりあえず・・・

引っ越しました、So-netに。

使い方むずかしい～

よければ覗いてみてください。


もうすぐですね、ココが終わるのも。

コメント 46

リバ兄貴もSonet移行完了ですか。後でログインしてお邪魔しますです。あちらでもどうぞよろしく兄貴！
by neopon (2011-03-26 17:38) 

皆さん、So-netへ移行ですね～
そろそろアカウントをとらねば（笑）
by ひね (2011-03-26 21:07) 

[温泉]
by よたろう (2011-03-30 17:24) 

Повышение квалификации по электробезопасности

Однако для этого в ней должно быть
достаточное количество квалифицированных специалистов, которые прошли проверку знаний в Ростехнадзоре.
Каждое юридическое лицо заботится о введении в свои штаты специалистов, обеспечивающих надёжную электробезопасность.
В ходе подготовки обучающиеся получат полный объем теоретических знаний, необходимых для безопасного
выполнения работ, а также отработают практические навыки применения этих знаний.
По итогам учебной подготовки студентам, прошедшие итоговую проверку
знаний, выдадут профессиональные удостоверения,
заверенные в Ростехнадзоре. То есть эти образовательные методики полностью отвечают современным условиям работы с электроустановками и содержат полный объем информации, позволяющей успешно пройти
итоговую проверку знаний и получить удостоверение с нужной категорией допуска.
Чтобы получить удостоверение по электробезопасности, обучение
нужно пройти обязательно.
Чтобы увеличить шансы решил пойти
на курсы переквалификации.
Завершив курсы электромонтажника, можно быть вполне уверенным,
что перед вами открываются перспективы
профессионального и карьерного роста.
В обоих случаях главное - это найти хорошие и недорогие курсы электриков в
Москве. Заявление на получение удостоверений
любого типа можно подать вместе с
заявкой на курсы электромонтера.
Обучение и аттестация, а также продление и присвоение
групп допуска (2, 3, 4 и 5) проводится специалистами, имеющими многолетний опыт по организации охраны
труда на предприятиях любого масштаба.
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Universitas Muhammadiyah Prof DR HAMKA (Uhamka) melaksanakan penyerahan Surat Keputusan (SK) Rektor tentang pemberhentian dan pengangkatan pejabat lingkungan Uhamka di
ruang Microteaching Fakultas Keguruan dan Ilmu Pendidikan (FKIP) Uhamka, Jumat (19/5).



Acara ini turut dihadiri oleh Anisia Kumala selaku
Wakil Rektor I Uhamka, Desvian Bandarsyah selaku Wakil Rektor II
Uhamka, Prof Nani Solihati selaku Wakil Rektor III Uhamka, Ade Hikmat selaku Direktur
Sekolah Pascasarjana Uhamka, Ai Fatimah Nur Fuad selaku Dekan Fakultas Agama Islam (FAI)
Uhamka, Ony Linda selaku Dekan Fakultas Ilmu-ilmu Kesehatan (FIKES) Uhamka,
Supriansyah selaku Kepala Biro Sumber Daya Manusia (SDM) Uhamka, Faizal Ridwan Zamzany selaku Dana
Pensiun Uhamka, pejabat penerima SK Rektor, dan stakeholders.


Desvian Bandarsyah selaku Wakil Rektor II Uhamka mengatakan bahwa
Uhamka sangat mengandalkan kepada dosen dan tenaga kependidikan yang memiliki tugas dan tanggungjawab dalam meningkatkan mutu dan kualitas.
Ia mengatakan bahwa mutu dan kualitas dari waktu ke waktu selalu meningkat
tuntutannya, sehingga Uhamka dituntut untuk terus-menerus bisa memenuhi standar peningkatan.

“Sebuah program studi dan fakultas menjadi
baik disebabkan karena unit penjaminan mutunya
berfungsi dengan baik. Saya katakan bahwa lembaga penjaminan mutu beserta unit-unit kerja di bawah nya itu semacam lembaga superbody.
Maka jika penjaminan mutunya bekerja dengan baik, kita harapkan mutu
universitas menjadi semakin baik. Begitu juga dengan bapak dan ibu dosen, bahwa program studi
yang baik itu disebabkan kinerja dosennya yang baik diantaranya melakukan riset,
menulis, melakukan pengabdian, hasil riset dan pengabdiannya diterbitkan dalam artikel jurnal,” tutur Desvian.

Desvian Bandarsyah menambahkan catur dharma perguruan tinggi dikalangan perguruan tinggi Muhammadiyah dapat menjadi agenda akademik keilmuan dan profetik
yang nanti akan dilaksanakan oleh dosen, unit penjaminan mutu dan tenaga
kependidikan di lingkungan Uhamka. Ia juga menyampaikan pesan rektor Uhamka kepada para dosen atau tenaga kependidikan yang telah menerima SK Rektor.



“Bapak Rektor beserta pimpinan fakultas menyampaikan terima kasih kepada bapak dan ibu yang
telah diangkat untuk menjalani tugas-tugasnya serta atas pengabdian yang telah dilaksanakan untuk institusi kita.

Mudah-mudahan bapak dan ibu terus bisa menjadi bagian dari
proses perjalanan Uhamka yang lebih kokoh lagi dengan tantangan yang lebih besar," pungkas Desvian.
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Thế giới (WEF) là nơi khởi nguồn của
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Top 10 Customer Support Outsourcing Companies
in 2023 | Helpware
Outsourcing customer support is a great way to provide affordable but reliable service to your
clients. Whether for voice or non-voice applications, there are plenty of excellent customer support...

Written by Dana Mahoney
Sunday, Jan 22
Table of Contents
Outsourcing customer support is a great way to provide affordable but reliable service to your clients.
Whether for voice or non-voice applications, there are plenty of excellent customer support
outsourcing companies that fit every requirement.

But then again, why even think about outsourcing?
Isn’t local talent good enough to provide the service needed by a company’s
customers? Plus, wouldn’t it be a disservice to customers if a company farms out its frontline operations to contractors?

What Is Customer Support Outsourcing?



By now, the best customer service companies should know
the value of customer support and why it’s an essential cog in an organization. Like sales and marketing, customer service
should already be in play during a company’s first day, as they are the group that comes into direct contact with clients.

The main goal of customer support is to keep customers happy by attending to their needs
and responding to their questions. However, it’s also a
way to instill loyalty and generate additional sales.
To do so, an outsourcing company must have its support team available whenever the
customer needs it. Outsourcing customer support allows companies to maintain an around-the-clock service team managed by industry veterans and experts.

Advantages of Customer Support Outsourcing
Admittedly, not all company startups have leaders
who are experts in every facet of their operations.

Given their many responsibilities, many startup founders accept that they can’t do everything themselves.

Non-core competencies such as customer service can benefit from outsourcing.

Turning the service over to competent experts lets companies benefit
from a bigger source of talent from all over the world.
At the same time, companies that outsource customer
support enjoy reduced payroll without sacrificing service quality.
Other benefits of outsourcing include:
More Opportunities to Grow the Business
By assigning customer support to expert outsourcing service providers, leaders can instead turn to scaling the business.
Overseeing the day-to-day operations can already take
much of management’s time, and customer support is equally demanding.

To help executives focus on the big picture, they’ll need to
partner with the best service companies that know what they’re doing.

Enhance Customer Experience
Given the opportunity to communicate and interact with customer service, many customers will express their satisfaction in getting their voices heard.
If customer service companies and their team address customers’ issues in a satisfactory way, they’re more
than likely to remain customers.
A pleasant customer experience will almost always lead to
longer retention and a significantly higher customer lifetime
value (CLV). This isn’t to say a stellar customer
experience is only possible through outsourcing.
Rather, the chances of improving customer satisfaction come
with a continuous and consistent level of service.
Providing a highly specialized, dedicated team of professionals from day one
is a great way to achieve this quickly.
Top 10 Customer Support Outsourcing Companies


We’ve narrowed down the list of companies with great customer service to the
top 10 most prominent ones in 2022. We’ll also provide a brief description and highlight the main strong points of each outsourcing company.


1. Helpware



Helpware started in 2015 with the initial goal of providing
support to startup companies. Over the years, the company has grown big and is confident enough to provide both enterprise and small business customer service
outsourcing solutions.
Providing back office, technical, and customer
support, Helpware specializes in assisting companies
in various support areas. This includes Omnichannel Customer Support, Technical &
IT Support, Content Moderation, CX Consulting Services, Back Office Support, Data Labeling, Digital Marketing Solutions, and Cyber Security.
The company provides only dedicated agents, in-house training, and equipment to help its
clients boost their productivity from day one. Now it’s one of the top customer service companies in the US and European markets with numerous awards and positive reviews from satisfied clients on Clutch and
other reputable platforms. Helpware’s people-focused culture seems very attractive
to businesses sharing the same philosophy.
Pros:
Shows outstanding flexibility when providing for clients’ specific needs.
This means its support can scale along with your company’s growth.


Offers turn-key solutions, so you don’t have to look for either
option separately.
Helpware’s focused on developing its people and their skills and it pays off handsomely,
especially in customer support outsourcing contracts.

Some global brands are happy to have their customer support
outsourced to Helpware.
2. Sykes



U.S.-based Sykes is one of the pioneers of the BPO industry.
Established in 1995, the company trailblazed its way to the top and was one of the
first BPOs to open multiple locations. In 2021, the Sitel Group acquired Sykes to widen its
reach and increase its capacity.
Sykes is one of the top 10 service companies and leading service
providers of demand generation and customer
engagement services, with clients included
in the top 2000 companies worldwide. At
the core of Sykes’ business are its staple services: outsourcing,
customer experience, service to sales, digital transformation, and brand extension.
Pros:
Sykes maintains a pool of service agents from its
clients’ home countries.
The company is well-versed in matters concerning data privacy.
Specifically, Sykes follows various privacy guidelines, including HIPAA compliance and Payment Card Industry (PCI) data security certification.


3. Ascensos





Founded in 2013 in the UK, Ascensos is one of those outsourced customer
service companies that wanted to change the customer experience by applying a personal
touch to customer care. The company is now Europe’s
number-one customer support outsourcing company, providing bespoke customer experience solutions to clients around the world.
In addition, its contact center operation locations include the UK, Romania, Turkey, and South Africa.

Pros:
Ascensos is more nearshore than an offshore support center, so location and
time zone differences aren’t as pronounced as operations in Asia and South America.

Companies that outsource customer service to Ascensos value the fact
that it supports diversity and inclusivity among staff while focusing
on promoting happiness as a key asset among its workforce.


Although there aren’t any published pricing rates,
instead, Ascensos will individually respond to
requests for quotes, the prices of this outsourcing customer service company are more than affordable.

4. Teleperformance



With more than 40 years of experience in the BPO industry, Teleperformance is an established leader
in solution design, business optimization strategies, and
front-office customer support. It also offers back-office services such as finance and accounting, collections, and technical
support.
Pros:
Teleperformance is a truly global service provider.
It operates in 80 countries and employs more than 330,000 agents speaking over 265 languages and
deservedly belongs to a league of good customer service companies.

You won’t find it difficult to get support in the language and location you require.


Clients also appreciate the company’s expertise in providing omnichannel solutions.

5. VXI


VXI Global Solutions is one of those outsourcing agencies that offer customer care and customer experience (CX) solutions to some of today’s major global
brands. In addition, the company offers contact center and BPO services, omnichannel and multilingual support, software development, CX innovation, quality assurance (QA), and infrastructure outsourcing.
VXI employs more than 35,000 workers in 43 countries throughout North America, Asia, Europe,
and the Caribbean.
The company also prides itself on its ability to help clients resolve major CX and employee experience (EX) pain points and take their
customer service systems to the next level. Like any
modern BPO, VXI employs omnichannel support services to enhance communication coverage for clients.
Also, VXI provides additional analytics and insights generation services
so clients can learn as they go.
Pros:
High CX expertise leads to enhanced customer and employee experience.


VXI displays an uncanny ability to scale up or down to fit its
client’s capabilities.
6. InfluX


In its quest to build the world’s first remote-only CX team, InfluX
managed to recruit employees from more than 120 cities worldwide.
This strategy also lets them provide 24-hour customer support outsourcing solutions within the client’s
time zone. In addition, InfluX creates specialized customer experiences that reflect the client’s vision, voice,
and values.
Pros:
Less dependence on automation and more on human interaction make for a better customer experience.


Having employees in every time zone solves the common offshore problem of mismatched time schedules
between clients and outsourcing companies.
Pay-as-go pricing may be attractive to some clients who prefer flexible packages.

7. Skycom


Skycom is also on the list of nearshore outsourcing companies that specialize in multi-continent support services.
The company employs native English contact center agents with
experience in multiple industries. Skycom also
offers a full range of services, including business process outsourcing, telemarketing and sales, customer support, and
healthcare. With more than 15 years of experience, Skycom also employs over 2,000 workers assigned
to 35 clients in five countries.
Pros:
Nearshore operations mean fewer problems dealing with time zone
and distance differences.
Skycom covers a wide range of industries, including healthcare,
travel, utilities, IT, finance, retail, and telecommunications.

8. Integra


Integra’s differentiator is its focus on training
its workforce in customer psychology. This means
company-provided support agents are more sensitive in detecting changes in the customer’s voice or tone.
As a result, they can respond to these changes to defuse any tension and
lead the customer into a more positive mindset.
Starting with four employees in 2004, Integra currently employs more than 1,400 workers stationed across four countries.
It handles customer service duties over the phone, email, live chat, or social
media.
Pros:
Integra offers some of the most cost-effective solutions in the industry.

Sales psychology is also an incredible asset to have if you work in a
customer support outsourcing company.
9. Telus


Telus International is one of the world’s leading digital CX innovators.
In particular, it designs and produces next-generation digital
solutions for brands all over the world. This is one of the Canadian top
IT outsourcing companies that provide IT services and multilingual customer service to industries such as technology, media, communications, eCommerce,
financial technology, travel, hospitality, automotive,
healthcare, and games.
Pros:
Telus International is a premium multilingual contact center.

It is one of those IT support outsourcing companies that offer top-tier customer support services in various countries and
more than 50 languages.
Telus is famous among IT services outsourcing companies for organizing an annual charitable initiative called “Telus Days of Giving.” In particular, the company
taps 225,000 volunteers from its offices to complete various service projects across its
many host countries.
10. Arise


Arise is a 25-year-old United States-based company that specializes in providing support outsourcing services across the USA.
It employs more than 60,000 remote agents in the U.S.,
Canada, and the United Kingdom. Unlike a traditional BPO, Arise utilizes a network of service partners to
provide the needed customer service experiences. In addition, the Arise Platform helps companies lower expenses.

As a result, Arise clients report an average 25% reduction in contact center service total costs, which is why
clients want to outsource customer service small business really needs.

Pros:
Arise deploys a tiered security approach in its communications with
clients. This ensures they preserve the confidentiality of documents
or files sent over. It also means Arise conforms to widely
accepted data privacy regulations such as HIPAA, CCPA, and others.

Arise also focuses its employment on local talent, hiring residents of the U.S., UK, and Canada.
This means stable employment for the company
and an easier method of hiring or replacing staff members.

Choose the Best Outsourcing Companies That Fit Your Needs
Deciding which outsourcing providers to contact for your customer support outsourcing needs?

Perform the necessary research before settling on your
choice. For instance, some customer service outsource companies on our list might command a pricing structure higher than what your budget holds.


In addition, consider your company’s specific requirements and areas for
improvement. Do you need a customer support team focused on CX?
Or, do you prefer having sales psychology-trained outbound callers who can close deals?
Finally, does the appeal of higher-cost nearshoring resonate better than offshore talents a few time zones away?


No one-size-fits-all solution exists when it comes to customer support outsourcing.
However, if you want a highly flexible and secure customer service solution that utilizes modern technology throughout the various stages, try the
best companies for customer service. These largest outsourcing companies
not only supply the best talent, but also the best equipment and training to prepare them.
by Carmen (2023-09-23 21:44) 

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